case study
[Case Study] The $53.9 Million Contact-Center Case: TELUS and Agentic AI
Conscious Engines
How TELUS used Google Cloud AI to analyze more than 22 million calls annually, automate 30% of traffic, and report $53.9 million in annual savings.
Telecommunications
Specialized intelligence for network operations, service workflows, and high-volume customer systems.
Models optimized for the throughput, reliability, and infrastructure constraints of communications platforms.
Case studies
2 articles
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case study
[Case Study] 60 Million Conversations a Month: Vodafone's Enterprise AI Operating Layer
Conscious Engines
How Vodafone handles about 60 million AI conversations monthly while applying models to network MTTR, employee support, coding, sourcing, and HR.
Blog posts
3 articles
article
The Intelligent Telco: Specialized AI Across Customer, Network, and Field Operations
Conscious Engines
Explore telecommunications AI solutions for customer service, networks, field operations, forecasting, knowledge and optimization.
article
Beyond the Call Bot: Telecom Voice AI That Understands Plans, Billing, and Network Context
Conscious Engines
How telecom voice AI can resolve billing, plan, device and network journeys using live data, approved policy and bounded actions.
article
A technical guide to telecom network operations AI using alarms, topology, tickets, manuals, RAG, SLMs and human approval.