Specialized models for merchandising, operations, service, and customer-facing product experiences.
Bounded, repeatable workflows where speed, volume, and unit economics determine production value.
2 articles
case study
Conscious Engines
How IKEA's Billie assistant handled 3.2 million conversations, automated 47% of enquiries, and produced nearly EUR 13 million in reported savings.
case study
How Air India's AI.g handled more than 17 million queries at 97% reported containment on top of a 45-source enterprise data platform.
3 articles
article
A technical guide to frontline AI using location-aware RAG, speech, translation and workflow models across service operations.
article
Explore AI for retail, hospitality and travel across service, reservations, orders, disruption, frontline work and forecasting.
article
How voice AI completes reservations, orders and disruption journeys using live inventory, policy, confirmation and bounded actions.